When will my order ship?
Since we produce all our garments on demand, please allow up to 14 business days, after you have approved your mock-ups, for your custom boat gear order to process and ship.
What kind of photo do I need?
To help us create the best artwork possible, here are tips on submitting a good photo (and what to avoid).
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How long does it take?
We aim to have your artwork completed within 4 business days. Sometimes it can take a bit longer depending on the complexity of your boat. Once you have approved the artwork, we will ship your order within 14 business days!
Can you do multiple boats or team orders?
Yes! For multiple boats, please contact us and we can discuss your needs. For Team orders, submit the boat or art you would like to have printed as part of our standard ordering process. If you are needing custom marine art, please contact us and we will work with you to design what you would like!
Do I get to approve the artwork?
Absolutely! Your order will not go into production until you have approved your artwork. We offer unlimited revisions to art, our goal is to ensure you are happy with your artwork from Frigate Outfitters!
Do I pay for artwork every time?
No! The artwork fee is a one time fee. After your initial order, you will be able to log into your account and apply your artwork to any future orders.
What Is Your Return Policy?
Due to the custom nature of our process, apparel orders are not returnable unless you receive a defective item.
How do I know my order went through?
After placing your order, you’ll receive a confirmation email with your order details. If you don’t see it, please check your spam or promotions folder.
Can I track my order?
Yes. Once your order ships, you’ll receive a tracking number by email so you can follow your package’s journey.
Do you ship internationally?
Yes, should your country not be shown on our checkout page, please contact us and we can take your order.
What if my package is delayed?
Please note that shipping times are estimates and may be affected by carrier delays, weather, or other factors outside of our control. If your order hasn’t arrived within 7 business days after shipping confirmation, contact us and we’ll help resolve the issue.
What is your return policy?
Due to the custom nature of Maho Apparel’s custom boat gear store, items are not refundable. Once production has started on your order, changes may not be possible. Please contact us as soon as possible if you need to make an update to your order. Artwork files are non-refundable.
How do I exchange an item?
If you’d like to exchange an item for a different size or color, please contact us to initiate the exchange process. We’ll provide instructions for sending your item back.
What if my item arrives damaged or incorrect?
If your item arrives damaged, defective, or you received the wrong product, please contact us within 7 days of receiving your order. We’ll replace or refund your purchase at no additional cost.
How do I cancel my order?
Orders can be canceled within 24 hours of purchase. After that, we cannot guarantee cancellation as processing begins quickly.
How do I contact customer support?
You can reach us anytime at info@mahoapparel.com and we’ll get back to you within 1–2 business days.
Good Photo Characteristics
Bad Photo Pitfalls